In this article you will learn:
- What are statuses used for and how to use them?
- How to create a new status or edit an existing one
- How to change an order status
What are statuses used for and how to use them?
Order statuses allow you to control the stage at which your order currently is. Each new order receives automatically the status 'New'. By default, you have three statuses when you create a store:
- Ready for dispatch
Any order status can be linked to a selected action. For example, when the order is marked as Sent, your customer can receive an automatic email confirming that the order has already been sent. This way, you will keep them informed on what is going on with their purchase.
Learn here how to connect email templates with a change in order status.
Creating a new status or editing an existing one
If you want to add a new status go to Settings > Orders > Order status > +Status
Every status, except the status 'New', can be deleted or edited. Go to: Settings > Orders > Order Status and select the appropriate action.
While editing the status, you can choose which of the existing messages you want to send to the customer when you assign this status to an order and change its colour.
How to change an order status
Go to orders > Click on the order > Change the status in the upper right corner.