Refunds


How can I issue a refund within my Shoplo dashboard?

The refund option allows you to do the following: 

  • Return of goods to the warehouse
  • Send an email to the customer informing them of the return 

Refunds can only be made to paid orders. Go to 'Orders' > select an order and click on 'Issue a refund'

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Select which products and what quantity you would like to refund, and then tick the appropriate actions.

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If any of them are unavailable, by clicking on the small question mark you will find out why. You can only send a message if you create the appropriate email template, and you can only make a refund if you use Shoplo Payments* and you've activated the refund option.

*Shoplo payments it's only available for businesses registered in Poland.

 

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